I turn everyday support conversations into lasting trust, resolving hundreds of customer moments a day, without losing the human touch.
Customer support is where a company keeps its promises, and I make sure it keeps them well.
With 5+ years across fintech and technology-driven environments, I've built a career on resolving high volumes of customer inquiries, by phone, email, and live chat, without letting quality slip. From payment failures to account verification and fraud disputes, I work the case until the customer is genuinely taken care of, not just checked off.
Beyond the front line, I've trained and onboarded new support representatives, collaborated across Compliance, Risk, Fraud, and Product teams on high-priority cases, and carried executive-level administrative experience that shapes how I manage my own time, tools, and follow-through.
Selected to train incoming Customer Support Representatives on service standards, CRM workflows, and operational procedure, helping new hires reach full productivity faster.
Partnered with Compliance, Risk, Fraud, and Product teams on high-priority cases, from transaction disputes to account restrictions, closing the loop with clear, documented resolutions.
Rebuilt the scheduling process for three senior executives at SafireCore, cutting calendar conflicts and freeing up meaningful time for higher-priority work.
Open to remote customer support, customer success, and executive assistant roles across any time zone. Reach out, I reply quickly.